Factor Integracion Joins etalk´s Worldwide Business Partner Program

Factor Integracion to resell and support etalk´s Performance Impact™ solutions, helping contact centers in Mexico provide quality customer service

Irving, TX - May 10, 2004 - etalk Corporation, the global leader of Performance Impact™ solutions for contact centers, today announced a strategic partnership with Factor Integracion, one of Mexico´s leading contact center solution provider. Factor Integracion will join etalk´s Worldwide Business Partner Program reselling etalk´s family of solutions including Qfiniti®, Recorder®, Advisor™, Expert™, Survey™ and JASS™, and providing training and support services for etalk end-users.

"The contact center market in Mexico is in need of qualified experts to help upgrade and maintain quality customer support," said Ramon Guevara, CEO of Factor Integracion. "Our most valuable asset is our ability to work with different technology providers like etalk to build compelling solutions for our customers. By including etalk´s Performance Impact tools within our product portfolio, we will continue to help contact centers improve their customer service."

The relationship continues to expand etalk´s international footprint within the growing Mexican contact center market. Factor Integracion´s experience includes the implementation of switching and workforce management solutions in multi vendor environments at customer sites such as BBVA Bancomer, Tecmarketing, Multiasistencia, Atento and GTS Tecmarketing.

"Factor Integracion has a long-standing reputation and track record of success in Mexico that makes it an ideal partner with which to expand our presence in that area," said John Sweeton, etalk´s vice president of global channel sales. "Factor Integration´s successful history in Mexico, combined with our shared commitment and focus on providing world-class service to our global customer base, will be a tremendous asset to companies looking to improve their customer service levels."

About Factor Integracion
Factor Integracion is a Mexican company created with the objective to provide a high level of commercial, operational and technical expertise to the contact center market in the areas of professional services, support, and the creation of a solution that brings value to a specific customer. Our experience includes the implementation of complex solutions in multi vendor environments at customer sites such as: BBVA Bancomer, Tecmarketing, Multiasistencia, Atento, GTS, Tecmarketing. Our most valuable asset is our ability to work with different technology providers and help build a value solution for our customers.

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.