etalk Wins Customer Inter@ction Solutions´ Editor´s Choice Award

Editors Single Out etalk Expert™ as the Most Impressive New Product Release

Irving, TX - May 6, 2003 - e-talk Corporation, the global leader of Performance Impact™ solutions for contact centers, was presented with the "Editor´s Choice Award" for its newly released product, etalk Expert™. Expert is featured in Customer Inter@ction Solutions´ Technology Highlights section, where the editors single out the most impressive new product releases.

“Once a month, the editors of Customer Inter@ction Solutions magazine single out a select few products to profile in our Technology Highlights section,” said Tracey Schelmetic, editor of Customer Interaction Solutions magazine. “We chose etalk Expert for an Editor´s Choice Award because we liked its features and its clean user interface. Agents undergoing training should be able to focus on the content and not have to worry about complexities in the eLearning software itself. We like the automated, customizable report functions, and the fact that it facilitates consistency in agents' learning experiences and evaluations.”

Expert allows companies to deliver online learning directly to an agent´s desktop in a non-disruptive manner. Using the call center´s existing communications and technology infrastructure, training can be completed by agents during downtimes - making them virtually 100 percent productive and available for peak business cycles. By employing a browser-based system, Expert provides consistency from a single source of training and affords agents the opportunity to reference previously viewed courses for maximum training effectiveness. etalk Expert enables customer contact centers around the world to conduct efficient and effective ongoing training of contact center employees.

“There is an increasing number of companies seeking tools to improve business and agent performance, with the release of Expert, we have established an eLearning solution intended to provide the tools needed to build skills and knowledge, resulting in improved agent performance,” said Roger Woolley, vice president of marketing for etalk.

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.