etalk Affirms Commitment to Contact Center Enterprise Strategy

Marketing VP Roger Woolley Calls Data Management "Key Emerging Trend in Our Business"

Irving, Texas - April 28, 2005 - etalk�, a leading provider of quality monitoring software and services, affirmed its commitment on Monday to providing customers with contact center technology that is scalable, unified and centrally manageable. In a presentation to etalk customers at Impact, the company's annual customer conference, held this year in San Antonio, TX, April 24 - 27, etalk vice president of Marketing and Product Management, Roger Woolley, cited trends showing contact center organizations moving increasingly toward global, multi-site operations where the ability to gather, utilize and distribute information is critical.

"Our goal," said Woolley, "is to provide customers with all the recording and analysis capabilities they need, anywhere in the world. That means enabling them to manage their contact center operations seamlessly across various time zones, geographic regions, languages, cultures, and technology environments."

As a result, he said, etalk will continue to invest in Qfiniti�, the company's enterprise platform, delivering innovations over the next six months that provide customers with broader functionality and greater ease of use. "We designed Qfiniti to be flexible," Woolley said, "to integrate simply with a wide range of call center technologies, as well as to grow with our customers' needs." The company's new relationship with Autonomy, he told the Impact audience, supports this strategy by extending etalk's global reach and giving customers access to leading technology that allows them more effectively to gather and manage large volumes data.

"Our customers aren't coming to us asking for workforce management," said Woolley. "They're asking us for help in managing larger volumes of vital customer information they can use to improve business processes within and beyond the contact center - in accounting, marketing, and product development. This need to mine and analyze data is the key emerging trend in our business."

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.