etalk Announces Impact05 Keynote Speakers

Frost Bank and Youth Intelligence Executives Offer Insight into Contact Center Strategic Value

Irving, Texas - April 25, 2005 - etalk�, a leading provider of quality monitoring software and services, will welcome Catherine Stellin, vice president of Marketing and Trends at Youth Intelligence, and Paul Olivier, group executive vice president for Texas-based Frost Bank, as keynote speakers for Impact05, the company's 11th annual customer conference.

Impact brings together customer service leaders from some of the world's foremost companies for best practice sharing and discussions on new technology, team training, process improvement and data management. Representatives from etalk customers, such as Marketing Architects Medica Health Plans, Cingular Wireless and Panasonic, will gather for Impact05 in San Antonio, TX, April 24-27.

Catherine Stellin opens the conference sessions on today with a presentation on "Echo Boomers: Your Next Customer Generation." Youth Intelligence is the premier research and trend analysis service for the youth market, and Ms. Stellin will be talking to Impact participants about the generation of call center customers and employees now coming of age. A noted authority on youth culture, Ms. Stellin helps companies better understand young people and use that knowledge to target their product development and service offerings, as well as advertising, marketing, and promotions.

Kicking off the final day of sessions, Paul Olivier will talk on April 26 about "Managing for the Difference: Meeting Corporate Strategy and Building your Brand through Customer Service." Mr. Olivier, a 29-year banking veteran, oversees all Frost Bank's consumer banking operations, including customer service and call center support. Frost Bank maintains a reputation for building genuine one-on-one relationships with customers, and a key focus area for Mr. Olivier over the past few years has been a major redesign of the bank's new financial centers, making bank services more accessible and customer-friendly.

"Impact gives our customers a chance to step back and see their call centers in a broader context," said Scott Shute, etalk president and CEO. "We asked Catherine Stellin and Paul Olivier to join us as keynote speakers because they offer expert insight into two critical areas: the changing customer service landscape and linking customer service with corporate strategy."

In addition to presentations by Ms. Stellin and Mr. Olivier, Impact05 includes roundtable discussions, case studies, and new technology demonstrations designed to help etalk customers simplify their operations and better manage global, multi-site call center organizations.

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.