etalk Hosts 16th Annual Customer Event In San Diego

IMPACT 2004 Attracts More Than 30 Fortune 500 Contact Center Executives, Managers, and Industry Experts Worldwide

Irving, TX - April 22, 2004 - etalk Corporation, the global leader of Performance Impact™ solutions for contact centers, today announced it is hosting its annual customer event, IMPACT 2004, on April 25-28, 2004 at the Wyndham San Diego at Emerald Plaza. IMPACT 2004 is designed to give customers an opportunity to learn how to maximize the value of their contact center investments and explore ways to deliver higher-quality customer service.

“Every year etalk provides our customers a forum to learn about the latest industry innovations from leading experts, and learn how to get additional value and network with their peer group to share ideas,” said Roger Woolley, vice president of marketing for etalk. “We are thrilled with the caliber of speakers and sponsors we have this year, and feel the content delivered will be extremely timely and valuable.”

IMPACT 2004 will feature two keynote sessions on "Transforming Customer Satisfaction from Measurement into Action" and "Shaping the Future of Converged Communications" to be delivered by Renee Kuwahara, vice president of Convergys, and Carl Strathmeyer, Intel director of product management, Application Enabling Software Group, respectively.

Additional breakout sessions divided into four tracks will feature more than 35 speakers from leading companies including DHL, Wells Fargo, Daimler Chrysler and Deluxe. In addition, a Partner Showcase will give etalk customers an opportunity to learn about the latest innovations and offerings for contact centers.

This year´s premium sponsors include market leaders Intel, the world´s largest chip maker, and Utopy, a leading speech mining and analytics software for call centers and government agencies. Impact-level sponsors include Ai-Logix, Aspect Communications, Concerto Software, IEX, Call Center Ideas, CNG, Business Objects and InterWeave.

Registration and conference information is available at http://impact.etalk.com.

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.