etalk And Ramco Systems Partner To Provide Call Center Quality Management In India And Southeast Asia

Ramco to provide etalk´s Quality Management and eLearning Solutions to India, Malaysia and Singapore Markets

Irving, TX - April 21, 2003 - e-talk Corporation, the global leader of Performance Impact™ solutions, today announced Ramco Systems, of Chennai, India, has joined its Worldwide Business Partner Program. Ramco, one of the leading providers of Secure Converged Networking Solutions, will offer etalk's contact center quality management and eLearning tools to customers in India, Malaysia and Singapore. The partnership allows for an end-to-end network infrastructure and software integration that will increase the quality of service in contact centers through enhanced agent training, and customer interaction and experience tools.

“etalk´s quality management solutions are used by global corporations and can be integrated seamlessly with our Business Decisions and Human Resource Management software solutions, making it one of the most compelling offers to contact centers” said S.Parameswar, vice president of the Ramco Secured Converged Networking Division.

Niranjan Delavictoire, country head sales operations and strategic alliances, Secure Converged Networking Division, Ramco Systems added, “Ramco Systems´ integration expertise and its Business Decision software integrated with etalk´s solutions will help improve performance, boost productivity and revenues of call centres.”

IDC predicts the offshore contact center market in India and Asia Pacific will grow at around 40 % annually. Additionally, research reports show that, as a rising number of major Asia Pacific corporations implement new e-commerce solutions and customer relationship management initiatives, traditional call centers are experiencing rapid growth that requires integrating new technologies to help capture meaningful customer information. Consequently, integrated solutions, such as etalk´s Performance Impact offering, coupled with Ramco´s presence across the region, will help support local contact center needs.

“Ramco and etalk will work together to help international clients enhance their customer service levels,” said John Sweeton, vice president of global channel sales. “Our expertise in delivering quality management and eLearning solutions will greatly enhance Ramco´s ability to successfully innovate and support contact center quality in India, Malaysia and Singapore.”

As a Worldwide Business Partner, Ramco Systems will jointly sell, install and fully support etalk's Performance Impact solutions including JASS™, Recorder™, Advisor™, Survey™, Expert™ and Qfiniti™. etalk´s suite of integrated applications will extend Ramco´s current offering to include transaction recording, performance evaluation, customer surveys, results-oriented training, analytical reporting and real-time customer feedback.

Ramco Systems, Ltd.
Ramco Systems Limited (www.ramco.com), established in 1989, is a global provider of enterprise solutions that close the gap between companies´ IT capabilities and business objectives. Ramco Systems´ solutions include Ramco Enterprise Series, packaged application suites; Ramco Enterprise Custom Solutions, for unique customer requirements; and Ramco VirtualWorks, a groundbreaking, model-based assembly and delivery platform. In addition, Ramco Systems offers a complete suite of Secure Converged Networking Solutions to carry voice, video and data across local and wide area networks while keeping crucial information secure, based on best of breed products and solutions from global leaders. Based in Chennai, India, Ramco Systems is part of the Ramco Group, one of India´s most respected organizations in business for 63 years. The company is listed on the Bombay Stock Exchange, National Stock Exchange and the Madras Stock Exchange.

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.