etalk Opens Annual Customer Conference with a "Showdown"

Impact05 Heads to San Antonio with a Focus on Customer Service and Best Practice Sharing

Irving, Texas - April 14, 2005 - etalk�, a leading provider of quality monitoring software and services, announces the start of principle photography on "Showdown," the company's cowboy-themed video short, on April 18, in Lillian, TX. The film is a salute to customers and will premier April 25 at Impact05, etalk's 11th annual customer conference.

"Showdown" features etalk president and CEO, Scott Shute, and his band of Texas heroes protecting contact centers from inadequate quality monitoring technology, empty service promises, and poor customer support. This is the third year etalk has kicked off its conference with a video comedy featuring its CEO, and the film, like the conference, has become an etalk tradition.

With Impact05, etalk brings together its contact center customers from around the world for best practice sharing, technology updates, and workshops on performance improvement.

"Our customers represent some of the best companies in the world," said Scott Shute. "Impact05 gives them the chance to meet and learn from the industry's leading experts - each other."

This year's Impact conference takes place April 24 - 27 in San Antonio, TX, where customers will experience Texas-style music, rodeo and barbeque. etalk has chosen the city for its unique flavor, as well as the wide array of entertainment and conference amenities San Antonio has to offer.

"Every year, we look for a location that has it all: great weather, a friendly atmosphere, and fun, distinctive activities," said Elahe Jouzdani, etalk's event coordinator. "San Antonio gives our customers a true taste of Texas in one of the most exciting and historic cities in the U.S."

"Showdown" is written by Austin, TX screenwriter Susan Busa, directed by Brian Brothers, and produced by Brothers' company, Planet Productions of Dallas, TX.

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.