etalk Expands Global Reach by Providing Call Center Performance IMPACT Solutions to Mexico

Acumen Telecomunicaciones Joins etalk´s Worldwide Business Partner Program

Irving, TX - April 1, 2003 - e-talk Corporation, the global leader of performance impact solutions, today announced Acumen Telecomunicaciones has joined its Worldwide Business Partner Program. As a Worldwide Business Partner, Acumen will provide call center quality management solutions to the Mexico call center market, one of the country´s fastest growing industries, according to the Instituto Mexicano de Telemarketing.

According to a recent survey conducted by the IMT, in 2002 there are approximately 8,000 call centers and 140,000 representative workstations in Mexico in both the private and public sectors, plus another 30,000 at outsourcing companies. On the whole, the Mexican call center industry employs roughly 210,000 people, of which 170,000 are contact representatives, and IMT predicts the call center market in Mexico will grow by 16 percent in 2003. Due to this surge in call center and telephony infrastructure build-out, there has been growing demand for improvements to the quality of service.

“Acumen´s commitment is to provide the ultimate and most reliable technology to our clients and fully integrate tailored solutions from the leading brands,” said Carlos Shapiro, president of Acumen. “etalk´s performance impact solutions will help our customers analyze and improve customer interactions, making them an integral part of our Enterprise Call Center Solutions offering.”

Acumen Telecomunicaciones, with its leadership position in the country´s call center solutions market, will sell, install and fully support etalk´s suite of performance impact solutions including JASS™, Recorder™, Advisor™, Expert™, Survey™ and Qfiniti™. etalk´s suite of integrated applications will extend Acumen´s current offerings to include transaction recording, performance evaluation, customer surveys, results-oriented training, analytical reporting and real-time customer feedback.

“Combining etalk´s leading suite of call center solutions software with the initiative, creativity, knowledge and proven success of Acumen Telecomunicaciones delivers a powerful all-in-one solution to this rapidly growing market,” said John Sweeton, etalk´s vice president of global channel sales. “We look forward to our partnership with Acumen as we continue to advance call center quality solutions in Mexico.”

About Acumen Telecomunicaciones
Acumen Telecomunicaciones provides the design, installation and maintenance of end-to-end total network integrated solutions for medium and large business and government customers across Mexico. With 50 employees and a network of dealers all over the country, Acumen offers a complete range of basic and advanced communications products and services to meet the voice, LAN/WAN & MAN, data and VoIP-related needs as well as ACDs and CTI solutions of its customers. For more information on products and services available through Acumen Telecomunicaciones Solutions Group, please visit www.acumen.com.mx.

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.