etalk ExpandsPresence in Brazil as PluSoft Consulting Joins Worldwide Business Partner Program

Automated Solutions to Give South American Companies Greater Competitive Advantage in Delivering Quality Customer Service

Irving, TX - March 25, 2003 - e-talk Corporation, the global leader of performance impact solutions, today announced Plusoft Consulting, a Brazil-based provider of call center consulting services, has joined etalk´s Worldwide Business Partner Program to market the company´s award winning quality management solutions in South America.

“Becoming an etalk partner will enable us to increase our product offering to provide everything the customer needs in terms of quality and performance optimization in their customer contact centers,” said Guilherme Porto, president and CEO of Plusoft Consulting. “We are allying our expertise in CRM solutions with the etalk solutions that monitor, manage, and measure quality in contact centers resulting in more productivity, profitability and value.”

Since 1987, Plusoft has implemented and customized more than 100 contact centers, which together handle approximately 5 million customer contacts per year. The company´s expertise in the call center market has helped it to gain a leadership position in the region and retain more than 40 percent of the Brazilian market.

“With the surge in call center and telephony infrastructure build-out in South America, etalk has been working with several channel partners to expand its international footprint in the Latin American market,” said John Sweeton, vice president of global channel sales. “Partnering with one of the clear leaders of this market is a critical step in expanding our Worldwide Business Partner Program.”

In an effort generate awareness in this market; etalk will demonstrate its suite of quality management solutions during the week of March 24, 2003 at the Telexpo show in Brazil. etalk solutions allow contact centers worldwide to raise customer loyalty, increase profits, and reduce agent turnover.

About Plusoft Consulting
Plusoft has been operating in South America since 1987. Plusoft Consulting & Solutions has devised strategic projects in the field of solutions development and consulting in the implementation and optimization of call centers, contact centers, customer services and telemarketing, by integrating different supplier technologies and platforms and customizing solutions for a wide variety of needs in the many economic sectors.

The company's major competitive edge lies in its thorough understanding of the South American market and its specific needs, adapting its services to the profile of each customer. Plusoft has, over its 15-year history, implemented and customized over 100 relationship centers, which together handle a total of nearly 5 million contacts per year.

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.