etalk Experts Host Contact Center World Online Question-and-Answer Forum

March 27-31 Event Highlights Importance of Speech Analytics

IRVING, TEXAS, March 20, 2006 - Call centers do a great job of using monitoring and recording technology to facilitate agent evaluations, but today's speech analytics technology enables call centers to do so much more. To share knowledge about this exciting and innovative technology, etalk will present an online question-and-answer forum March 27-31, hosted by Contact Center World, a leading publication covering the contact center industry.

etalk experts in consulting, technology and speech analytics will respond to questions from across the globe during the forum, entitled, "Understanding And Leveraging The Customer Voice - Across The Enterprise." The Q&A will highlight ways in which organizations can use customer insight fueled by speech analytics technology to:

• Drive sales

• Increase customer retention

• Build sales and marketing strategy

The Online Q & A will also cover the various speech analytics technologies on the market today and how having a conceptual understanding of customer-agent dialogues - and using this information throughout your business - is changing the way companies look at call centers.

Featured etalk experts who will respond to online questions during this exciting event are Steve Graff, etalk's Vice President of Technology; Roger Lee, etalk's Director of Consulting Services; and Matt Storm, etalk Product Manager (Speech Analytics).

The Contact Center World Online Q&A will be held March 27-31 and is open to members of the call center industry. For more information about the event, or to register, please visit www.contactcenterworld.com/events.asp.

About etalk
etalk, an Autonomy Company, is the largest provider of contact center software and services designed to help global, multi-site companies understand their customers and deliver outstanding service. Through 27 offices worldwide, etalk provides a unified, scalable, and centrally managed enterprise platform for call recording, quality monitoring and speech analysis to some of the world's preeminent companies, including 35 of the Fortune 100. etalk offers the only technology to actually understand the communication a business has with its customers, automatically delivering relevant and accessible customer intelligence. For more information, go to www.etalk.com.

About Autonomy
Autonomy Corporation plc (AU.L) is a global leader in infrastructure software for the enterprise. Autonomy's technology powers applications dependent upon unstructured information, including call center, customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications.

Autonomy's customer base comprises more than 16,000 global companies and organizations including, among others, BAE Systems, Ford, Ericsson, Shell, Nestle, AOL, BBC, Reuters, Hutchison 3G, Royal Sun Alliance, Sun Microsystems, Philips, Boeing, Schneider Electric, Coca Cola, GlaxoSmithKline, Citigroup, ABN AMRO, Deutsche Bank, Nomura, the New York Stock Exchange, Daimler Chrysler, Kraft Foods, Lloyds TSB, the U.S. Department of Homeland Security, the U.S. Securities and Exchange Commission, NASA and the U.S. Department of Energy. Strategic reseller and OEM partners include leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Veritas, Vignette, Supportsoft and Sybase. The company has offices worldwide.

The Autonomy Group includes: Aungate, a leader in technology for Real-Time Enterprise Governance; Virage, a leading provider of rich media communication and content management software; Cardiff, a leader in content capture and business process management solutions, Ultraseek, a leading provider of business search engines; and etalk, a leading provider of enterprise-class contact center products.

Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.

© 2006 etalk Corporation. All rights reserved worldwide. etalk Solution Provider and etalk Pro are registered trademarks of etalk Corporation. etalk, Qfiniti Enterprise, Qfiniti Advise, Qfiniti Assist, Qfiniti Explore, Qfiniti Expert, Qfiniti Observe, Qfiniti Observe Easylink, Qfiniti Survey, etalk JASS and etalk Introspect are trademarks of etalk Corporation. All other trademarks are the property of their respective owners. Features and specifications subject to change without notice.