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etalk to "Explore" Technology Advances to Understand the Voice of the Customer in Nationwide Seminar Series
IRVING, TEXAS, March 16, 2006 - etalk, a leading provider of contact center software and services, kicks off its nationwide Explore Seminar Series on call center technology advances and best practices today in Seattle.
The Explore Seminar Series is open to call center and marketing managers seeking new ways to mine customer intelligence as a strategic weapon in their business.
The Explore Series covers a thorough discussion of speech analytics and the value of understanding the voice of the customer, led by Roger Lee, etalk's Director of Consulting Services, and Matthew Storm, etalk Product Manager. Each session will conclude with a call center case study, in which a call center manager will discuss their own uses of unique programs and provide insight into real business applications for everyday challenges. Some venues will also include a call center tour.
"The Explore Series is a great way for customer service leaders to learn about the latest advances in call center technology and to hear from their industry peers on best practices," said Roger Woolley, etalk VP Marketing. "It's also an extension of etalk's commitment to providing a consultative approach to call centers, helping them make the choices that are right for their business."
The March Explore Seminar Series, "Exploring the West," launches in Seattle on March 16 and continues to Phoenix on March 23. etalk continues the sessions in April at "Exploring the South," (Dallas, Houston, Atlanta and Tampa); in May at "Exploring the North," (Columbus, Detroit and Chicago) and in June at "Exploring the East" (Philadelphia, Hartford, Conn. and Toronto).
A full schedule, agenda and registration information is available at www.etalk.com. Lunch will be provided.
About etalk
etalk, an Autonomy Company, is the largest provider of contact center software and services designed to help global, multi-site companies understand their customers and deliver outstanding service. Through 27 offices worldwide, etalk provides a unified, scalable, and centrally managed enterprise platform for call recording, quality monitoring and speech analysis to some of the world's preeminent companies, including 35 of the Fortune 100. etalk offers the only technology to actually understand the communication a business has with its customers, automatically delivering relevant and accessible customer intelligence. For more information, go to www.etalk.com.
About Autonomy
Autonomy Corporation plc (AU.L) is a global leader in infrastructure software for the enterprise. Autonomy's technology powers applications dependent upon unstructured information, including call center, customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications.
Autonomy's customer base comprises more than 16,000 global companies and organizations including, among others, BAE Systems, Ford, Ericsson, Shell, Nestle, AOL, BBC, Reuters, Hutchison 3G, Royal Sun Alliance, Sun Microsystems, Philips, Boeing, Schneider Electric, Coca Cola, GlaxoSmithKline, Citigroup, ABN AMRO, Deutsche Bank, Nomura, the New York Stock Exchange, Daimler Chrysler, Kraft Foods, Lloyds TSB, the U.S. Department of Homeland Security, the U.S. Securities and Exchange Commission, NASA and the U.S. Department of Energy. Strategic reseller and OEM partners include leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Veritas, Vignette, Supportsoft and Sybase. The company has offices worldwide.
The Autonomy Group includes: Aungate, a leader in technology for Real-Time Enterprise Governance; Virage, a leading provider of rich media communication and content management software; Cardiff, a leader in content capture and business process management solutions, Ultraseek, a leading provider of business search engines; and etalk, a leading provider of enterprise-class contact center products.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
© 2006 etalk Corporation. All rights reserved worldwide. etalk Solution Provider and etalk Pro are registered trademarks of etalk Corporation. etalk, Qfiniti Enterprise, Qfiniti Advise, Qfiniti Assist, Qfiniti Explore, Qfiniti Expert, Qfiniti Observe, Qfiniti Observe Easylink, Qfiniti Survey, etalk JASS and etalk Introspect are trademarks of etalk Corporation. All other trademarks are the property of their respective owners. Features and specifications subject to change without notice.
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