etalk Recorder Wins 2004 Member´s Choice Award

Irving, TX - March 16, 2004 - etalk Corporation, the global leader of Performance Impact™ solutions for contact centers, announced its etalk Recorder® solution has won Best Recording/Quality Monitoring Solution in the Americas in the second-annual ContactCenterWorld.com Members´ Choice Awards.

The Members´ Choice Awards are the industry´s first and only independent awards program where users vote for their favorite solution providers on a national, regional and global basis. There are no judges and no panels, and each award is based on the quality of all votes received. ContactCenterWorld.com is the world´s no.1 on-line resource site for the contact center industry that draws 7,500 unique users every day.

“For a second consecutive year, we are delighted to have the honor of announcing the best of the best in the industry. These winners all deserve their awards - they stood out in a very crowded market and were open to feedback from their customers in a truly fair and unbiased way,” said Raj Wadhwani, editor-in-chief of ContactCenterWorld.com. “The winners scored exceptionally high marks across a number of areas that are important to customers. All entrants should be praised for their efforts and for putting themselves in the spotlight for praise as well as criticism, by their customers. Interestingly, some corporations declined to enter despite some nominations from customers. As a spokesperson for the industry, I believe this speaks volumes for the entrants of the 2004 Members Choice Awards!”

Featuring synchronized recording and playback, etalk Recorder allows every aspect of a contact center agents´ interaction with a customer to be captured and stored for easy evaluation. Recorder supports on-demand recording of conversations and computer desktop activities, and delivers full logging for financial and other critical compliance applications.

“One of the most meaningful aspects of winning ContactCenterWorld.com´s Member´s Choice awards is the fact that the winners are selected by the people who vote for the product,” said Scott Shute, CEO of etalk. “Our customer-centric focus allows us to continue developing products that incorporate customer feedback, and we credit that to the fact that so many people in our growing customer base voted for our products. We gladly accept this award and are pleased that so many people continue to recognize the value our products bring to the market.”

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.