etalk Customer to Join March 16 Industry Debate on Call Monitoring

Call Center End-User Forum to Focus on Technology Innovations, Implementation

IRVING, TEXAS, March 8, 2006 - etalk contact center customer Ecolab, a global leader in commercial cleaning, will participate in an online forum, the "Great Debate," on March 16, offering best practices and insight into Quality Monitoring programs within contact centers.

The forum, "Spreading the Wealth: Engaging Other Business Units in Your Quality Program," is sponsored by CRMxchange, a website covering the call center industry.

The best Quality Monitoring programs in the world are only useful if the information gleaned from your customers is put into practice throughout your organization. But what are the secrets to engaging other business units in your Quality program? Join us as Sherie Swanson, Customer Service Supervisor with Ecolab, Inc., shares her insight on how to prove the sales and marketing value that the call center brings to your organization.

The forum will be hosted by Donna Fluss, Principal, DMG Consulting, a leading industry expert and author of The Real-Time Contact Center and the annual Quality Management/Liability Recording Product and Market Report. As the host, Fluss will interview Deluxe and other end users regarding the "dos and don'ts" of quality management implementations. The debate will focus on best practices, lessons learned and benefits of quality monitoring implementations.

The discussion will also touch on:

• How new applications in call monitoring, such as speech analytics, can speed the return on investment in monitoring technology

• The evolution of the contact center from a reactive cost center to a proactive profit center

• The challenges faced when selecting a quality monitoring and recording provider

The Great Debate will be held from 12-1 p.m. CST on Thursday, March 16. To register, go to http://crmxchange.raindance.com and select Scheduled Events.

About etalk
etalk, an Autonomy Company, is the largest provider of contact center software and services designed to help global, multi-site companies understand their customers and deliver outstanding service. Through 27 offices worldwide, etalk provides a unified, scalable, and centrally managed enterprise platform for call recording, quality monitoring and speech analysis to some of the world's preeminent companies, including 35 of the Fortune 100. etalk offers the only technology to actually understand the communication a business has with its customers, automatically delivering relevant and accessible customer intelligence. For more information, go to www.etalk.com.

About Autonomy
Autonomy Corporation plc (AU.L) is a global leader in infrastructure software for the enterprise. Autonomy's technology powers applications dependent upon unstructured information, including call center, customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications.

Autonomy's customer base comprises more than 16,000 global companies and organizations including, among others, BAE Systems, Ford, Ericsson, Shell, Nestle, AOL, BBC, Reuters, Hutchison 3G, Royal Sun Alliance, Sun Microsystems, Philips, Boeing, Schneider Electric, Coca Cola, GlaxoSmithKline, Citigroup, ABN AMRO, Deutsche Bank, Nomura, the New York Stock Exchange, Daimler Chrysler, Kraft Foods, Lloyds TSB, the U.S. Department of Homeland Security, the U.S. Securities and Exchange Commission, NASA and the U.S. Department of Energy. Strategic reseller and OEM partners include leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Veritas, Vignette, Supportsoft and Sybase. The company has offices worldwide.

The Autonomy Group includes: Aungate, a leader in technology for Real-Time Enterprise Governance; Virage, a leading provider of rich media communication and content management software; Cardiff, a leader in content capture and business process management solutions, Ultraseek, a leading provider of business search engines; and etalk, a leading provider of enterprise-class contact center products.

Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.

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