Links, One Of South America´s Largest Outsourcers, Joins etalk´s Worldwide Business Partner Program

Links to resell and support etalk´s Performance Impact™ solutions, helping contact centers in South America provide quality customer service

Irving, TX - February 23, 2004 - etalk Corporation, the global leader of Performance Impact solutions for contact centers, today announced a strategic partnership with Links, one of South America´s largest outsourcing companies located in Bogotá, Colombia. Links will join etalk´s Worldwide Business Partner Program, exclusively reselling etalk´s solutions and providing training and support services for etalk end users, providing a high level of customer care for etalk´s South American customers.

Links is comprised of a communications solutions portfolio that has been developed through strategic alliances with leading market technology suppliers such as etalk. Adding etalk Qfiniti®, etalk Recorder®, etalk Advisor™ and etalk Expert™ to its comprehensive offerings will further enable the company to support its customers with such strategic initiatives as customer interaction recording, performance analysis and eLearning. The company´s long-standing history and reputation, along with its extensive experience in the South American contact center market, have made it an especially effective distributor and supporter of best-in-class solutions.

“etalk´s commitment to provide the ultimate and most reliable technology to the call center has impressed us,” says Francisco Rodriguez, VP of Operations for Links. “By including etalk´s Performance Impact tools within our product portfolio, we will be able to continue to help the growing number of contact centers in South America improve their customer service.”

The relationship continues to expand etalk´s international footprint within the growing South American contact center market. According to a recent report from Global Information Inc, from 2001 to 2007, the Caribbean and Latin American (CALA) call center market will be the fastest growing in the world, leaping from 177,000 to nearly 700,000 agent positions by the end of 2007.

“This relationship will have strong synergy based on Link´s long-standing position and reputation in South America, combined with our shared commitment and focus on providing world-class service to our global customer base,” said John Sweeton, etalk´s vice president of global channel sales. “Expanding our business with strategic international companies will help make our solutions even more readily available to companies interested in capturing customer intelligence, optimizing workforce performance and improving customer experiences.”

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.