etalk Receives Customer Inter@ction Solutions Magazine’s “Product of the Year” Award for 2004

Qfiniti Honored for Outstanding Innovation

Irving, TX - January 31, 2005 - etalk’s contact center quality suite, Qfiniti™ 1.7, has received Technology Marketing Corporation (TMC®)’s Customer Inter@ction Solutions® magazine (www.cismag.com) 2004 Product of the Year Award. Customer Inter@ction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982.

“We’re proud to receive this award because it underscores our commitment to providing quality monitoring systems that are easy to deploy and manage,” said Roger Woolley, etalk’s vice president of Marketing. “Qfiniti 1.7 gives customers a unified, scalable, reliable platform that effectively supports multiple contact center sites.”

Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. “etalk has demonstrated to the editors of Customer Inter@ction Solutions that Qfiniti 1.7 has gone the extra mile to help improve both the customer experience and the ROI for the companies that use it,” said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Inter@ction Solutions.

The 2004 Product of the Year Award winners appear in the January 2005 issue of Customer Inter@ction Solutions magazine.

About TMC®
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC®) publishes Customer Inter@ction Solutions® and INTERNET TELEPHONY® magazines, Web portal TMCnet.com, and the online publications SIP™, Speech-World™, VoIP Developer™, WiFI Telephony™, WiMAX™, Alternative Power™ and BiometriTech™. TMC® is also the first publisher to test new products in its own on-site laboratories, TMC® Labs. TMC® produces INTERNET TELEPHONY® Conference & EXPO, VoIP Developer Conference™ and Global Call Center Outsourcing Summit™. TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit www.tmcnet.com for details.

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.