Ineto Partners With etalk to Deliver Quality Monitoring Solutions for Mid-Sized Contact Centers

Partnership Provides Hosted Recording and Quality Monitoring For Agents Located Anywhere

Irving, TX - January 28, 2003- e-talk Corporation, the global leader of performance impact solutions, today announced an alliance with Ineto Services, a leading customer communications service provider. Ineto will now extend its offering by integrating etalk´s quality monitoring solution through their integrated hosted service. This service is offered on a per-agent subscription basis allowing mid-size contact centers to provide cost effective quality monitoring solutions.

According to a 2001 Datamonitor report, there are more than 70,000 domestic call centers that are under 100 seats. These mid sized call centers are underserved. By implementing a hosted solution, with best of breed technology - offered by Ineto and etalk -those contact centers will be able to offer their customers the same level of Quality Monitoring solutions that are offered by large enterprises minus the costly investment.

“As the first company to develop a robust and scalable quality monitoring solution, etalk was the ideal choice for us when we looked for a quality monitoring partner. etalk Recorder® and Advisor® provide a flexible solution that works seamlessly with Ineto Services and will provide our customers with sophisticated, yet easy-to-use monitoring tools to successfully manage contact center quality assurance,” said Mike Betzer co-founder, president and chief executive officer of Ineto.

Ineto Services delivers a customer communications solution that alleviates the burden of purchasing expensive equipment to manage customer communications. High growth businesses benefit from Ineto´s hosted service, which intelligently routes inbound voice communications to agents anywhere with no need for premise equipment. By integrating with etalk, Ineto´s robust and scalable communications infrastructure can provide its customers with Performance IMPACT tools to help manage customer relationships, monitor and improve agent performance, track performance trends and increase business momentum.

“We look forward to our alliance with Ineto as we work together to help customers reduce labor costs, empower employees and enhance customer service levels,” said Roger Woolley, etalk´s VP of Marketing. “We believe our expertise in performance impact solutions will enhance Ineto´s ability to successfully innovate and support contact center quality.”

About Ineto
Ineto Services is a privately held company based in Austin, Texas, and Colorado Springs, Colorado. The Ineto Service optimizes customer communications by providing companies with a simple to use, multi-channel contact center solution. The Ineto Service integrates telephone, voicemail and IVR, e-mail, and web based communications in a browser-based application, eliminating the need for a premise-based infrastructure. With Ineto Services, all incoming communications are intelligently routed to the correct department or agent regardless of location. Agents can access customer history and accept all incoming communications using a standard telephone and Internet-connected PC.

Ineto provides a quality customer communications service that scales as a business grows. Ineto was recently named one of Computerworld's "Top Emerging Companies" for 2001 and received KPMG's Austin High-Tech award for "Product of the Year." Ineto customers include Fortune 500 companies in the computer, electronics and retailing sectors, as well as mid-size companies in the utility, outsourcing and travel industries. Customers already benefiting from the new capabilities include Kodak, who is using the Ineto Services Work Force Management (WFM) feature to proactively schedule customer service agents for their inbound call center, and more efficiently manage peak and slow times. For more information, contact Ineto Services at 877-GO-INETO, or at www.ineto.com

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.