etalk Names New Vice President of Worldwide Sales

Irving, TX - January 14, 2004 - etalk Corporation, the global leader of Performance Impact™ solutions for contact centers, announced the appointment of Rusty Coleman, an industry veteran with more than 23 years of experience in the telecommunications and contact center industry, to the position of vice president, worldwide sales.

In his new role, Coleman will oversee the day-to-day operations of the company´s global sales and field services organization, focusing on developing and expanding the company´s current customer base. In addition, Coleman will be responsible for directing global account programs to attract new resellers to etalk´s Worldwide Business Partner Program. His extensive experience and well-established connections in the contact center market, coupled with a strong track record of building and managing sales teams worldwide, will make him a strong additon to etalk´s senior management team.

“Having worked for so many years in the contact center industry, Rusty brings invaluable market knowledge and experience to etalk which will help us continue to expand our business on a global scale,” said Scott Shute, President and CEO of etalk. “In addition, Rusty´s well-established contact base and track record of building elite sales teams will be a tremendous asset.”

Prior to joining etalk, Coleman was the president and CEO of Braxtel Communications, a private call center software company founded in Dublin, Ireland in 1997. At Braxtel, he was responsible for the management of all company operations in the U.S. and Europe. Previous to Braxtel he was senior vice-president of North American Sales Operations at Davox Corporation (now Concerto Software), a public call center technology provider. At Davox, Coleman managed a team of 150 people, growing annual revenues for the US operation from $15 million in 1994 to $65 million in 1999, winning market leadership position in the contact center industry.

“etalk´s 20-year history of being a leading provider of contact center solutions was a huge draw for me,” said Rusty Coleman. “My goal is to continue to build upon the impressive sales organization etalk has in place and help expand upon the company´s leadership in providing highly valuable products and services to contact centers worldwide.”

Coleman holds a bachelor´s degree in Management Science and Computer Systems and an MBA in Operations Research from Oklahoma State University.

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.