etalk Awarded 2003 “Product of the Year” Award by Technology Marketing Corporation´s Customer Inter@ction Solutions Magazine

Qfiniti Singled Out For Its Technological Excellence And Vision

Irving, TX - January 6, 2004 - etalk Corporation, the global leader of performance impact solutions, announced today that Technology Marketing Corporation (TMC™)´s Customer Inter@action Solutions® magazine (www.cismag.com) has named etalk Qfiniti® as a recipient of a Product of the Year Award for 2003. Customer Inter@action Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982. According to Customer Inter@action Solutions Group Editor-In-Chief, Rich Tehrani, Qfiniti was selected because it has gone the extra mile to help improve both the customer experience and the ROI for the companies using it.

“Each year, Customer Inter@action Solutions magazine bestows its Product Of The Year Awards on companies that demonstrate the crème de la crème of technological advancements and application refinements. Choosing the winners was a difficult process, and the editorial team spent many hours studying the applications we received from vendors, as well as looking through materials they collected on their own during the past year.”

“Qfiniti is the result of our side-by-side approach to working with our customers and listening to their needs on a daily basis,” said Scott Shute, President and CEO of etalk. “The recognition from Customer Inter@action Solutions is a testament to the value Qfiniti brings to the market and the innovative solutions etalk continues to build that make contact centers more efficient and successful.”

A full list of Product Of The Year winners will appear in the January 2004 issue of Customer Inter@action Solutions magazine.

About TMC
Since its inception in 1972, Technology Marketing Corporation (TMC®) has produced industry-leading trade magazines and events focused on technology and communications. TMC® publishes Customer Inter@ction Solutions and Internet Telephony®, and the online publications TMCnet.com®, Planet PDA™ Magazine, BiometriTech™ and Alternative Power™. TMC® produces BiometriTech™ Conference, INTERNET TELEPHONY® Conference & EXPO and The Global Call Center Outsourcing Summit™. TMCnet™.com publishes more than 25 topical online newsletters. For more information about TMC®, visit its Web site at www.tmcnet.com.

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.