etalk Receives 2002 "Product of the Year"Award

etalk Qfiniti™ Singled out for Its Technological Excellence and Vision

Irving, TX - January 6, 2003 - e-talk Corporation, the global leader of performance impact solutions, announced today that Technology Marketing Corporation (TMC™)´s Customer Inter@ction Solutions® magazine, named etalk Qfiniti as a Product of the Year winner for 2002. Customer Inter@ction Solutions®, the premier publication in the CRM, call center and teleservices industries since 1982, recognized Qfiniti as a Product of the Year because the scalable platform delivers an integrated, comprehensive suite of solutions designed to optimize the quality process within enterprise customer contact centers.

“This award reflects the hard work and commitment of everyone in our company and further demonstrates our dedication to developing the best quality management software solutions available for our customers,” said Scott Shute, president and CEO of etalk.

Created to meet the quality challenges of the enterprise-class organization, the etalk Qfiniti platform empowers customer contact centers with a comprehensive system that provides a powerful foundation for building successful enterprise performance impact programs. Qfiniti´s comprehensive suite of solutions offers all the tools needed to improve customer-oriented quality performance - including transaction recording performance evaluation and analytical reporting - in a single, enterprise-class solution.

“Qfiniti is a clear leader in the Performance IMPACT sector. We´re proud to reward their hard work and innovation with a Product of the Year Award for 2002,” said Nadji Tehrani, Chairman of TMC and Founder of Customer Inter@ction Solutions®.

According to Customer Inter@ction Solutions® Group Editor-in-chief, Rich Tehrani, Qfiniti was selected because it demonstrates true innovation, which is the hallmark of Product of the Year winners. "The Product of the Year award is meant not only to honor the outstanding teams who developed and manufactured the products on our winning list, but also to educate our readers on the vast array of offerings in this market. Choosing the winners was a difficult process, and the editorial team spent many hours studying the applications we received from vendors, as well as looking through materials we collected on our own over the past year."

A full list of Product of the Year winners will appear in the January issue of Customer Inter@ction Solutions® magazine.

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.