Recent Headlines
In case you didn’t catch the story, below are recent etalk headlines:
April 2008 Getting It Right the First Time
Speech Technology, April 1, 2008
February 2008 Simplify Contact Centers Customer Interactions
Solutions-Daily.com, February 28, 2008
Access Your Contact Center Data Anywhere, Anytime
Destination CRM, February 20, 2008 Autonomy Provides enhanced interface for etalk
CBROnline.com, February 20, 2008
January 2008 Quality Management Market Forges Ahead
Destination CRM, January 3, 2008
November 2007
Autonomy Corp Bags etalk Best of Show for Advanced Security and Compliance in Call Center
Compliance Home, November 27, 2007 Contact Center Surveying is Essential
Destination CRM, November 1, 2007 Superb in San Diego
ICMI's Customer Management Insight, page 22, November 2007 Listen to and Learn From Customers With the Help of Speech Recognition
ICMI's Customer Management Insight, page 16, November 2007
September 2007
Autonomy etalk Receives Highest Rating Possible "Strong Positive" in Leading Analyst Firm's Contact Center Quality Management Marketscope Report
Sys-Con Media, September 21, 2007 AUTONOMY-ZANTAZ: A Way to Eliminate Deficiencies, Compete More Effectively
Enterprise Networks and Servers, September 20, 2007 Autonomy etalk Offers Hosted Archiving For Contact Center Recordings
VoIP Loop, September 17, 2007 Autonomy etalk Offers Hosted Archiving for Contact Center Recordings
JRJ.com, September 17, 2007 "Speaking" of Analytics
The Marketing Consigliere (TM) Blog, September 3, 2007
August 2007
Autonomy etalk's Qfiniti VoIP Technology Receives Prestigious Award From Customer Interaction Solutions Magazine
CRM2day.com, August 23, 2007 The Power of Speech
ICMI's Customer Management Insight, Page 7, August 2007 Common Mistakes in Customer Satisfaction Management
ICMI's Customer Management Insight, Page 16, August 2007 Speech Analytics Goes Visual with Autonomy Etalk
Destination CRM, August 7, 2007 Autonomy's new recording features support payment card industry data security standards
Callcenterhelper.com, August 2007 Autonomy Integrates Multi-Channel Interaction Analysis into Call Center Monitoring Software
Speech Technology Magazine, August 6, 2007 Big Brother Comes to the Call Center, But It's Good
internetnews.com, August 6, 2007 Call Center Speech Analytics: Beyond 'Word Spotting'
CRM Buyer - USA, August 1, 2007 Autonomy Recording Solutions Now PCI Compliant
Speech Technology Magazine, August 1, 2007
July 2007
Autonomy etalk Helps Omni Hotels' Reservations Team Achieve Optimal Customer Satisfaction Scores
CRMToday.com, July 12, 2007
Hotel chain ups guest satisfaction and revenue with call monitoring
Computerweekly.com, July 9, 2007 Gain the trust of your credit card customers
Call Centre Europe, Page 33, July 1, 2007
June 2007
New Intelligent Contact Center
Contact Forum, June 13, 2007
Mexico maintains a privileged position in technology investments
Notimex, June 24, 2007
What Every Call Center Needs to Know About Speech Analytics
Customer Interaction Solutions Magazine, June 2007
Speech Analytics is on the Rise
Speech Technology Magazine, June 1, 2007
May 2007
Autonomy-etalk Provides Intelligence to Contact Centers
software.net.mx, May 7, 2007 Enhancing Contact Center Intelligence
Enterprise Innovation Online, May 2007
April 2007
Autonomy etalk announces multi-lingual sentiment analysis
Enterprise Innovation, April 3, 2007 Products of the Year: These are the Sharpest Knives in the Drawer
Call Center Magazine, April 1, 2007 Agent Training Beyond the Classroom
Call Center Magazine, April 1, 2007 The 2007 Service Leaders, Part 2
Destinationcrm.com from CRM Magazine, April 2007
March 2007
Small and mid-sized businesses concentrate on the call center industry
El Economista, March 27, 2007 Solutions for Intelligent Centers
InfoChannel, March 23, 2007 Autonomy Adds Sentiment Analysis to etalk Line
Computer Business Review-UK, March 14, 2007 Best Practices Offering Free Report: 'Call Center Ops Winning Strategies and Tactcial Deployments for Success'
TMCNet- Norwalk, CT, USA, March 13, 2007 Call Center Leading the Service Economy to a Higher Tone
China ComputerWorld, March 12, 2007 Autonomy etalk Announces Multi-Lingual Sentiment Analysis
CRM Today- USA, March 8, 2007 Executive Interview with Roger Woolley
Contact Center World, March 2, 2007 (Requires Registration for Password) Autonomy Helps Contact Centers Smarten Up
Speech Technology Magazine, March 1, 2007
February 2007
Autonomy launches contact centre software
Singapore ComputerWorld, Page 18, February 28, 2007 Autonomy etalk offers Witness Protection Program
Bureau de Prensa, February 26, 2007 Autonomy announces "Witness Protection Program"
Mundo en Linea, Chile, February 21, 2007 Autonomy Offers Witness Protection Programme
Call Centre Helper Online Garlands Call Centres selects contact recording and speech analytics software from QPC for company-wide roll out
Sourcewire, February 19, 2007 Witness Competitors On the Bat Phone
TMCnet - USA, Feburary 13, 2007 Speech, voice apps integrating into the contact center
SearchCRM.com, February 8, 2007 Working etalk in the Contact Centre Market
SDA Asia Magazine - Singapore, February 8, 2007 S'pore call centres set to grow 32% in 2007
AsiaOne Digital - Singapore, Page 27, February 5, 2007 New Methods to Measure Performance
Call Center Magazine, February 1, 2007 Capture the customer experience by tapping IVR
Call Center Magazine, February 1, 2007 Talking About Speech
Call Centre Europe, Page 29, February 1, 2007
January 2007
Autonomy Launches etalk Contact Centre Software in Singapore
SDA Asia Magazine - Singapore, January 31, 2007 Autonomy Launches etalk Contact Centre Sofware in Singapore
SDA India Online - India, January 31, 2007 RP set to lead call-centre growth
The Nation - Thailand, January 30, 2007 Call center business booming
Thai News Services - Singapore, January 30, 2007 Autonomy Presents the Intelligent Contact Center
Call Center Magazine, January 29, 2007 etalk opens in Singapore
Sagatori Call Centre News - Singapore, January 29, 2007 Call Center App Detects Customer Anger
CRMBuyer, January 28, 2007 China contact center industry is set to grow 22%
International Finance News - China, January 26, 2007 RP to leapfrog over others in call center growth
Philippine Daily Inquirer - Philippines, January 26, 2007 Philippines to beat Singapore, Malaysia, and Thailand in growth
Sagatori Call Centre News - Singapore, January 26, 2007 Autonomy Offers Order from Chaos
Destination CRM, January 25, 2007 Autonomy Introduces the Intelligent Contact Center
CRMToday, January 25, 2007 'Enterprise Information Value Chain' Transformed with Intelligent Contact Center from Autonomy
TMCnet, January 25, 2007 Autonomy Intros Meaning Analytics Warehouse
TMCnet, January 25, 2007 Contact center industry in China set to grow 22% in 2007
C114.net - China, January 22, 2007 Latest report shows Contact Center Industry in China set to grow 22% in 2007
Sina.com.cn - China, January 22, 2007 Autonomy launches etalk contact center solutions
CTIforum.com - China, January 22, 2007 Contact Center Industry in China set to grow 22% in 2007: Asian Contact Center Industry Benchmarking Report Launch
CTIForum.com - China, January 19, 2007 Callcentres.net launches 2006 Asian Contact Center Industry Benchmarking Report
VoIPChina.cn - China, January 19, 2007 Autonomy Launches etalk contact center solutions
China Custom World - China, January 19, 2007 Autonomy Launches etalk contact center solutions
China Information World Online - China, January 19, 2007 Autonomy Launches etalk contact center solutions
Microvoip.com- China, January 19, 2007 Making the Grade
DestinationCRM, January 2007
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