Company

Autonomy: Understanding What Matters

Autonomy is the acknowledged leader in the rapidly growing area of Meaning Based Computing (MBC). Founded in 1996 and utilizing a unique combination of technologies born out of research at Cambridge University, the company has experienced a meteoric rise and currently has a market cap of $2.5 billion and offices worldwide. Autonomy's position as industry leader is widely recognized by analysts including Gartner Group, Forrester Research and Delphi, which calls Autonomy the fastest growing public company in the space. Autonomy's revenues are twice that of its nearest rival.

What is Meaning Based Computing?
The last few years have seen explosive growth in the use of unstructured information, which includes documents, emails, telephone conversations and multimedia. More than 85% of all information inside an enterprise is now unstructured and this 'human-friendly' information has traditionally been difficult for computers to understand and use. Meaning Based Computing solves this problem.

Meaning Based Computing technology not only uncovers, but also makes sense of the enterprise information that is hidden to all other technologies, including keyword search engines and relational databases. Meaning Based Computing enables computers to understand the relationships that exist between disparate pieces of information and perform sophisticated analysis operations with real business value, automatically and in real-time.

Meaning Based Computing in the Contact Center
Autonomy extends Meaning Based Computing technology into the contact center through its established etalk contact center solutions, achieving its vision of an Intelligent Contact Center. Leveraging Meaning Based Computing technology, the Intelligent Contact Center surpasses traditional CRM approaches and provides businesses with the ability to capture, share, and analyze critical structured and unstructured data in the contact center, enabling the bi-directional sharing of information within the enterprise. The result is enhanced operational performance, better customer support and actionable business insight.