- Kaiser Permanente Case Study
Kaiser Permanente linked automated survey and eLearning tools in the contact center to optimize contact center performance.
- PFSweb Case Study
PFSweb Leverages Qfiniti Technology to Boost Performance and Popularity of Quality Monitoring Program
- Ecolab Case Study
Ecolab Realizes Improved Performance Through Call Center Consulting
- AFLAC Case Study
Aflac deployed etalk to increase the efficiency of the call center and to provide customers with more options to ensure the best-possible customer service.
- Salt River Project Case Study
SRP deployed etalk to improve customer service rep ratings.
- Entergy Case Study
Entergy realized that it was crucial to expedite processes and invest in new technology that would help them compete more effectively and efficiently, improve customer service and boost profits.
- Ticketmaster Case Study
TicketMaster chose etalk for a complete, easy-to-use system for measuring and evaluating agent performance, managing information from a number of sources and physical locations.
- British Sky Broadcasting Case Study
Sky chose etalk to improve the service offered to customers while boosting operational efficiency.
- MidAmerican Energy Case Study
MidAmerican wanted to take its call center beyond quality monitoring to drive up quality levels, achieve greater efficiencies, boost customer satisfaction and develop top-notch talent.
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