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Case Studies

Orange Telecom
Orange Telecom leverages Qfiniti to perform extensive analysis on customer interactions to gain insight into marketing campaigns, competitive offers, market trends and agent performance--without having to spend hours listening to calls.

Kaiser Permanente
Kaiser Permanente linked automated survey and eLearning tools in the contact center to optimize contact center performance.

Awards

Insight

Responsible Information Management: Ensuring Data Privacy in the Enterprise

While increasing employee access to customer data improves workforce efficiency, the availability of this information via CRM suites, recorded phone calls, email, and even the internet poses a huge risk to the organization. Discover how Autonomy Interaction Control Element (ICE) monitors and takes action on employee interactions to ensure the privacy of your customers' data.

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Autonomy Enterprise Speech Analytics

Knowing the topics, sentiments and concepts that are being discussed in your business is critical to understanding and responding to the critical factors that affect market presence and profitability.

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Industry Events

May 26-27, 2010:
SpeechTEK Europe 2010
London, UK

June 28-30, 2010:
Gartner CRM Summit 2010
Los Angeles, CA

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Webinars

Your Customers Aren't Hiding The Answers, You Just Need to Know Where to Look

In this webcast, you'll learn how your organization must break down the silos of customer interaction data by using meaning based computing.

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Insider Theft Has Doubled: Can Your Customers Trust You with Their Data?

Watch this webinar to hear about ground-breaking technologies for achieving real-time compliance of employee interactions for protection of your company and the employees themselves.

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