Autonomy Group Customers
| Products | Technology | Services | Customers | Partners | Company |
Press ReleasesAbout Autonomy |
Case StudiesContact Center AmericasContact Center Americas utilizes Autonomy etalk technology to deliver expert training to agents, resulting in improved customer satisfaction and retention. Kaiser PermanenteKaiser Permanente linked automated survey and eLearning tools in the contact center to optimize contact center performance. 
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InsightResponsible Information Management: Ensuring Data Privacy in the EnterpriseWhile increasing employee access to customer data improves workforce efficiency, the availability of this information via CRM suites, recorded phone calls, email, and even the internet poses a huge risk to the organization. Discover how Autonomy Interaction Control Element (ICE) monitors and takes action on employee interactions to ensure the privacy of your customers' data. Autonomy Enterprise Speech AnalyticsKnowing the topics, sentiments and concepts that are being discussed in your business is critical to understanding and responding to the critical factors that affect market presence and profitability. |
Industry Events
August 24-26, 2009:
September 15-16, 2009:
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